Starting a business? Success in small business depends on hard work, good fortune, and business knowledge. Attend this eight-session course to develop your management skills. Experts in law, accounting, banking, insurance, management, and marketing cover the fundamentals of small business management. Gain knowledge about growth stages and problems, marketing, promotion and advertising, legal issues and requirements, record-keeping, accounting and financial management, financing, insurance and risk management, and business plans.

The UW-Madison Small Business Development Center will be hosting a SHRM Learning System Course. This program is designed to help human resource professionals prepare for the PHR/SPHR certification exams.

The UW-Madison course has an average pass rate for the PHR exam of 80% and SPHR of 70% in previous exams.  These are well above the national averages.

 

Evolve Your Idea, Plan for Profit. 
 
Understanding the full scope of what it takes to start and run a small business is like climbing the proverbial mountain. We understand the necessary steps to success, that’s why we developed the Entrepreneurial Training Program. It’s an efficient set of classes designed specifically to help you develop a valued business plan and recognize what it takes to build a thriving business! A comprehensive business plan is the most critical part of your new venture Serves as your objective decision guide Reduces costly trial and error Required by lenders if seeking financing Will attract potential investors Greatly increase your chance of SUCCESS Whether your business is brand-new or expanding, writing a business plan is essential. The toughest parts are doing the research, organizing the information, and taking the time to write the plan. When you finish the weekly assignments in the Entrepreneurial Training Program, you will leave with a completed dynamic business plan.

Supervisory Leadership I offers guidance for aspiring or new leaders and pragmatic recommendations for leaders who seek to develop strong teams and drive outstanding results.  Explore different leadership styles and discover your own unique style.  Understand the transition into leadership and how your role and responsibilities are defined.

Entrepreneur Training Program - Business Plan        
      The Entrepreneur Training Program combines the power of classroom instruction using the Kauffman Foundation FastTrac curriculum, with peer networking and experienced business counseling to help you create the best business plan for your concept and learn the critical skills you need to open a business. Are you struggling to write your business plan? Are you looking for financing? Do you need a strategy to guide your growth plans? If so, enroll now to develop a plan and your abilities to start a business.

Attend this special, eight session SBIR/STTR writing course for entrepreneurs and researchers to write and submit a competitive NIH research proposal for the upcoming deadlines.

Entrepreneur Training Program - Business Plan        
      The Entrepreneur Training Program combines the power of classroom instruction using the Kauffman Foundation FastTrac curriculum, with peer networking and experienced business counseling to help you create the best business plan for your concept and learn the critical skills you need to open a business. Are you struggling to write your business plan? Are you looking for financing? Do you need a strategy to guide your growth plans? If so, enroll now to develop a plan and your abilities to start a business.

• What is performance appraisal?
• Sources of performance data available

• Communicating clear, specific expectations
• Importance of Ensuring Rater Accuracy

Critical Skills in the Coaching Process

• How coaching differs from supervising
• Giving feedback constructively

Conducting Coaching Conversations

• Mastering coaching techniques

 This exciting workshop is a great starting point for anyone considering opening a business.

During a fast paced three hours, you will:
- Start measuring the feasibility of your business idea
- Identify the risks and rewards of starting a business
- Learn the various business options available
- Receive tools to calculate start up costs and other financial information
- Learn key marketing tactics
- Explore legal considerations
- Understand the value and content of a business plan
- Identify resources and next steps for starting a business

Bring your questions, discuss concerns and network with other potential entrepreneurs. Start working on your business in class and leave with a wealth of information and resources.

Leadership development continues in four key areas (1) orienting people to your work unit, (2) understanding your communication behaviors, (3) managing time, and (4) using delegation as a development tool.  We build on the leadership skills learned in the first seminar and focus on maintaining a productive work group.

 Optimizing your Web site’s content will improve your search engine rankings when someone searches on keywords relating to your business. This workshop is ideal for small business owners and managers who want to learn an efficient and effective process for dramatically improving their site’s rankings and doubling monthly unique visitors.  

A business owner does not need to know technical skills, like Web programming, to be successful at search engine optimization (SEO). Instead, business owners will rely on their marketing skill and the ability to think like their customers and prospects, versus an ability to write HTML or other form of Web programming.

This workshop will teach you how to select keywords that are proven performers, blend the keywords into site content, boost site popularity, and more. More specifically, attendees will learn basic SEO terms, how to use several free SEO tools when selecting the best keywords, how to implement a practical and tactical 15-step process for optimizing site content and building popularity, and how to measure results. 

The instructor is Stephen Woessner, author of The Small Business Owner Handbook to Search Engine Optimization: Increase Your Google Rankings, Double Your Site Traffic…In Just 15 Steps. Guaranteed! Each attendee will receive a complimentary copy of the book.

Understand how the internet can improve your business by taking the series and save 10%.

Sessions include:
- Web Design: Building an Effective Web Presence
- Search engine optimization (SEO)
- e-Commerce Essentials: Tools & Practices

The UW-La Crosse Project Management Certificate Program is an innovative and collaborative education opportunity that provides participants with a targeted and unique learning opportunity. Each participant’s program is custom designed to fill the individual skill gaps and designed to work for their planned future career needs. Participants are required to complete 56 hours of learning activities to earn their certificate. Participants will work individually with the instructor to select learning activities in-line with their goals and learning style.

Where do I start when my computers (and desk) are a mess?

• how to get a handle on organizing my files (hard copy and computer files)

• how will this help me in my job (example of looking for files that are needed to use to create project plan from one that was done a year ago –use person’s names as file folder names in example)

• creating a functional file system

•  naming conventions to use

•  rules of thumb to keep in mind for how long to keep files

•  backing up files

•  maintaining files

•  how can this be used company-wide

Hands on section using Windows Explorer:

Social media is more than just the latest trend, it's the future of building business relationships and branding your business. A 2008 Cone Business in Social Media Study found that 60 percent of Americans use social media, and of those, 59 percent interact with companies on social media Web sites. Is your business social media ready? Or are you missing a key opportunity to reach existing and future customers?

Join a panel of experts as we navigate through the world of social media.

* Learn why and how to use some of the most popular and effective social media tools including:
- LinkedIn®
- Twitter
- Blogging & microblogging
- Online photo & video sharing

* Find out the time commitments and resources involved in using social media effectively

* Hear how other businesses are using social media tools

Everyone negotiates, even if they don’t realize it. Negotiations exist in everyday life with family and friends. They exist in business, politics, and within all organizations, institutions and companies. This interactive seminar will help you develop principled negotiation skills.

We negotiate project deadlines, work assignments, equipment purchases, budget allocations, & more. How well we negotiate constructive outcomes to these situations contributes to our success as managers.

If you are like most people, the negotiating strategies you typically employ could be defeating your purpose. Have you ever resorted to "Do it or else..." or "Take it or leave it!"? Or have you tried to achieve an "ideal" solution in the real world? In business, politics & adult relationships, using "natural" strategies or thinking in "ideal" terms can be disastrous.

Ideal for small business owners and managers who want to learn the basics of search engine marketing (often referred to as pay-per-click or PPC advertising). With PPC, business owners and managers can selectively promote their products and services exclusively to very specific audiences. PPC clients can even define a geographic region: local, national, international, or a small section of these, as well as eliminate tire kicker prospects by using “negative keywords”. 

PPC campaigns are powerful because they deliver targeted messages to Internet searchers and a business owner only pays when someone clicks on the ad. Within the PPC industry, Google’s AdWords platform is the leader and delivers measurable results for clients. 

This is a practical and tactical workshop that provides attendees with the knowledge they need to be able to create and manage their own Google AdWords campaigns. More specifically, participants will learn basic pay-per-click terminology, how to create a Google AdWords account step-by-step, how to create a Google AdWords campaign step-by-step, and how to use measure return on investment while refining future campaigns.

Conflict is inevitable and it can be part of everyday life. We have two basic choices when conflict arises: 1) shy away and try to avoid it, or 2) move into it and work to resolve it. Many people may not realize that by habitually avoiding the fear and emotional tensions that make conflict seem difficult, they are usually increasing the amount and intensity of future conflicts they will have to deal with. Put another way: “If you have to eat a frog, get it when it’s a tadpole.” This takes courage and skill. We can learn a lot about ourselves and others if we can develop the critical skills and self-regulation that can turn potential conflict into discovery, self-confidence, and increased personal power. Your skill and ability to communicate clearly and effectively while addressing conflicts smoothly will be a distinct factor in your future success. These skills are often what separate star performers from the rest of the organization.

• Moving from an operational to a decision-making role

Making the transition smoother and less stressful 

 This exciting workshop is a great starting point for anyone considering opening a business.

During a fast paced three hours, you will:
- Start measuring the feasibility of your business idea
- Identify the risks and rewards of starting a business
- Learn the various business options available
- Receive tools to calculate start up costs and other financial information
- Learn key marketing tactics
- Explore legal considerations
- Understand the value and content of a business plan
- Identify resources and next steps for starting a business

Bring your questions, discuss concerns and network with other potential entrepreneurs. Start working on your business in class and leave with a wealth of information and resources.

Understand how the internet can improve your business by taking the series  and save 10%.

Series  includes 3 Sessions titled:
- Best Tactics for Promoting Your Website
- Web copywriting, branding & persuasion
- Social Networking and Web Advertising

By learning to build a workplace that is inspired, leaders have the opportunity to create a culture of growth and increase the competitive advantage of employee innovation and production.

Working together efficiently & effectively to meet project deadlines is a challenge in our fast-paced world. Our approach to managing projects deletes useless theory & cuts straight to the core of what works in today's competitive business world.

You will learn long-range project planning techniques, how to run efficient project team or task force meetings, & overview systems for organizing multiple projects. We touch on many other aspects unique to project teams, such as generating project "buy in," enlisting power brokers for project support, solving unexpected problems, & developing strategies for handling crisis situations.

Leaders at all levels are continuously learning and growing whether through on-the-job experiences or planned learning opportunities. If you are looking for a way to enhance your skills to help you succeed in the challenging role of the leader in your organization then check out our High Performance Leadership Series.

This three program series will help you sharpen the tough skills of influencing and motivating people to perform, grow and thrive during the ever present change we all live with.

You may choose individual programs, but participants benefit most from taking the entire series and save

Sales — PowerTools is a three-part sales training series designed for business
owners, managers and salespeople who are new to selling, or experienced
salespeople looking for tools and techniques to blend into an existing sales
process in order to maximize results.

You will learn how to use 16 proven, results-oriented tools that you can immediately
apply to increase sales. As a result of this series, you will better understand
your buyer’s motivations and intentions, and successfully open doors with key
decision makers (VITOs). You will also learn to close more sales without ever
using high-pressure tactics despised by customers.

Instead, you will learn the skills you need to develop long-lasting, trusting relationships
with customers. And your customers will reward your effort with their
loyalty and valuable repeat business!

Starting a business? Success in small business depends on hard work, good fortune, and business knowledge. Attend this eight-session course to develop your management skills. Experts in law, accounting, banking, insurance, management, and marketing cover the fundamentals of small business management. Gain knowledge about growth stages and problems, marketing, promotion and advertising, legal issues and requirements, record-keeping, accounting and financial management, financing, insurance and risk management, and business plans.

Learn the reason why traditional means of motivating others often do not work in today’s
diverse workforce. From understanding how our communication affects others to recognizing
how others best receive our communication, we can begin to master the principle that “One
cannot motivate others - one can only create an environment in which others motivate
themselves.”

Selling skills Series:

This series is designed to help you move your selling skills to the next level. Whatever your role is in business development, one or more of these seminars will hone and update your sales skills. There are three seminars in the series, you can take all three and save 10% over the cost of the individual programs!

 

Sales Skills for a Tough Economy
Sales Strategies for a Slow Economy
High Performance Negotiation

This two-hour workshop will look at the practical application of new technologies like social media web sites and search engine optimization to market a business. There will also be a discussion of the resources required to use these technologies and how they can be used to enhance the effectiveness of traditional marketing techniques.

FINANCIAL MANAGEMENT SERIES
You may attend individual sessions but many participants benefit most from attending the entire series.  Register for the entire series and save
10% over the cost of individual sessions.

Sessions include:
Basics of Financial Management

Using Finanacial Statements

Budgeting and Profit Planning

Managing Cash Flow

This two-hour workshop will look at the practical application of new technologies like social media web sites and search engine optimization to market a business. There will also be a discussion of the resources required to use these technologies and how they can be used to enhance the effectiveness of traditional marketing techniques.

At the end of the day, what matters most to your company’s bottom line is whether or not every member of your team contributed to your company’s success. Whether this contribution comes in the form of exceeding customer expectations, meeting a challenging performance goal, or solving quality or productivity problems, sustaining your company’s performance and profitability requires that your employees do the right things. This new SBDC program presents a model for managing employee performance and provides you specific tools you can use for setting performance goals, maintaining communication, managing performance, conducting the performance review, and developing performance improvement plans.

This two-hour workshop will look at the practical application of new technologies like social media web sites and search engine optimization to market a business. There will also be a discussion of the resources required to use these technologies and how they can be used to enhance the effectiveness of traditional marketing techniques.

Session #3 of the Sales Skills Series:
Develop skills to create win-win outcomes in business and personal situations. In today’s world, you are confronted with many competing priorities, resources and values. To sell or to lead people effectively, it is necessary to skillfully handle disputes and conflicts to achieve the best outcomes with the least damage to relationships.

 

This two-hour workshop will look at the practical application of new technologies like social media web sites and search engine optimization to market a business. There will also be a discussion of the resources required to use these technologies and how they can be used to enhance the effectiveness of traditional marketing techniques.

Communicating clear, specific expectations to your people is critical for operational effectiveness.  Giving feedback during day-to-day coaching sessions as well as during formal performance reviews is an essential skill. We discuss why there is resistance to performance assessment, how to establish job expectations, and how to conduct productive coaching sessions.

This two-hour workshop will look at the practical application of new technologies like social media web sites and search engine optimization to market a business. There will also be a discussion of the resources required to use these technologies and how they can be used to enhance the effectiveness of traditional marketing techniques.

Each participant will complete an emotional intelligence assessment in class and will receive access to the online version of the assessment to complete in six months to measure their progress.  This assessment reflects ones style or approach to emotions.  Participants will also complete an assessment that will help them determine specific skills areas to develop for a higher EQ.

You may choose from the individual programs listed below, but most participants benefit from taking the entire series of all four sessions and save 10% over the cost of individual sessions.
Emotional Intelligence: Master teh othe IQ 

Having Difficult Conversations

Managing Change & Innovation

High Impact Communication Using Majors PTI

May take the entire series or individual daily workshops.  Call for more infomation. 

 This exciting workshop is a great starting point for anyone considering opening a business.

During a fast paced three hours, you will:
- Start measuring the feasibility of your business idea
- Identify the risks and rewards of starting a business
- Learn the various business options available
- Receive tools to calculate start up costs and other financial information
- Learn key marketing tactics
- Explore legal considerations
- Understand the value and content of a business plan
- Identify resources and next steps for starting a business

Bring your questions, discuss concerns and network with other potential entrepreneurs. Start working on your business in class and leave with a wealth of information and resources.

Great managers are people of integrity and live their lives in accordance with a value system. Great managers also have a combination of traits that help inspire people to do and be their best. This leads to a positive culture in the workplace which is essential to maximizing effectiveness. In this workshop, you will learn why it is important to gain clarity on who you are and who you strive to be. You will then learn specific tools which will enable you to live by those values on a daily basis.

QuickBooks™ Accounting Series 
Includes all three programs--SAVE 10%

This two-hour workshop will look at the basics of successful selling including identifying and qualifying prospects, preparing and presenting sales proposals, and closing the sale. There will also be a discussion of how internet resources and other technologies can be used to enhance the effectiveness of your selling and sales management efforts.

This two-hour workshop will look at the basics of successful selling including identifying and qualifying prospects, preparing and presenting sales proposals, and closing the sale. There will also be a discussion of how internet resources and other technologies can be used to enhance the effectiveness of your selling and sales management efforts.

For the first time in American history, four distinct generations are in the workforce at the same time. Additionally, the American workforce is the most diverse ever and is diversifying at a dizzying rate. Managing employees has never been more complicated and effective communication has never been more important than it is today. Unfortunately, many managers may find it difficult to work with Generation Y workers, claiming these employees have no patience, believe everything is owed to them, are not loyal, and expect to be told how to do everything! Effectively managing these employees is extremely important. Management researchers believe that Generation Y is the most highly educated generation of workers in our history and their exposure to technology, diversity, and international travel make them the key to America’s ability to remain competitive in the age of globalization.  

The most successful managers are those who understand the unique motivations of the workforce generations. These managers are finding ways to create work environments that are productive, fun, engaging and build of the strengths of each generation. Management experts argue that if managers evolve as their employees evolve, the end result will be a more dynamic and competitive organization where knowledge is shared, action is taken quickly, and new avenues are opened. In this course you will learn about the unique qualities and motivations of the four generations that make up today’s workforce and how to communicate effectively in an ever-diversifying workplace.

This two-hour workshop will look at the basics of successful selling including identifying and qualifying prospects, preparing and presenting sales proposals, and closing the sale. There will also be a discussion of how internet resources and other technologies can be used to enhance the effectiveness of your selling and sales management efforts.

This two-hour workshop will look at the basics of successful selling including identifying and qualifying prospects, preparing and presenting sales proposals, and closing the sale. There will also be a discussion of how internet resources and other technologies can be used to enhance the effectiveness of your selling and sales management efforts.

This two-hour workshop will look at the basics of successful selling including identifying and qualifying prospects, preparing and presenting sales proposals, and closing the sale. There will also be a discussion of how internet resources and other technologies can be used to enhance the effectiveness of your selling and sales management efforts.

• What is performance appraisal?
• Sources of performance data available

• Communicating clear, specific expectations
• Importance of Ensuring Rater Accuracy

Critical Skills in the Coaching Process

• How coaching differs from supervising
• Giving feedback constructively

Conducting Coaching Conversations

• Mastering coaching techniques

 The Entrepreneur Training Program combines the power of classroom instruction using the Kauffman Foundation FastTrac curriculum, with peer networking and experienced business counseling to help you create the best business plan for your concept and learn the critical skills you need to open a business. Are you struggling to write your business plan? Are you looking for financing? Do you need a strategy to guide your growth plans? If so, enroll now to develop a plan and your abilities to start a business.

 
Requirements
- If you are approved for the grant (see below for more info), you must successfully complete a business plan for the grant funds to be applied
- Regular access to a computer, the internet and email as well as skills in Microsoft Word & Excel (click the more link above for details). Please call with any questions.
- The time commitment required varies by participant, but on average you can expect to spend about three hours a week outside of class reading and working on your business plan.
     
Notes

A Wisconsin Department of Commerce grant is available to cover 75 percent of the tuition cost.

Eligibility: completed 7th or 8th grades in June, 2009
-Learn to make money
-Start a business this summer
-Make new friends
-Understand how business works
-Invest money wisely

Starting a business? Success in small business depends on hard work, good fortune, and business knowledge. Attend this eight-session course to develop your management skills. Experts in law, accounting, banking, insurance, management, and marketing cover the fundamentals of small business management. Gain knowledge about growth stages and problems, marketing, promotion and advertising, legal issues and requirements, record-keeping, accounting and financial management, financing, insurance and risk management, and business plans.

The Small Business Tax Expo is your chance to learn about federal and state taxes including payroll, unemployment compensation and sales taxes. Created for you by Wisconsin Small Business Development Centers, WI Department of Revenue, Wisconsin Institute of CPAs and Internal Revenue Service, you will learn about the following:

 

 The morning session agenda includes:

• Introduction to Payroll Taxes
• Basic Tax Topics, such as:
• "Employee" vs "Independent Contractor" status
• How to do quarterly income tax estimates
• How to use withholding tables
• Deposit requirements and how to make deposits
• Tax returns to file
• Workers compensation
• Choosing  a form of business, pros and cons of legal business entities:
• Partnerships and LLC/LLP
• Sole Proprietorship
• S-Corp or C-Corp

 

The afternoon breakout sessions discuss details based on your choice of business entity. The breakout sessions are taught by CPAs and accountants.

 

First-line managers need good leadership skills. Topics include (1) the transition to management, (2) analyzing leadership styles, (3) motivating employee performance, and (4) discipline and work rules. Supervisory Management 1 is an excellent introductory course for new managers facing the challenges of leading a work group.

• Moving from an operational to a decision-making role
• Making the transition smoother and less stressful 

Understanding Your Leadership Style

• Six leadership styles—characteristics, advantages and disadvantages
• Matching appropriate leadership styles to the situation

Motivating Employee Performance

• The managers responsibility for employee performance and productivity
• Guidelines for understanding employee behavior

Dealing with Non-Performance

• Developing a correcting / coaching model
• Understand why workers dont do what is expected

 Optimizing your Web site’s content will improve your search engine rankings when someone searches on keywords relating to your business. This workshop is ideal for small business owners and managers who want to learn an efficient and effective process for dramatically improving their site’s rankings and doubling monthly unique visitors.  

A business owner does not need to know technical skills, like Web programming, to be successful at search engine optimization (SEO). Instead, business owners will rely on their marketing skill and the ability to think like their customers and prospects, versus an ability to write HTML or other form of Web programming.

This workshop will teach you how to select keywords that are proven performers, blend the keywords into site content, boost site popularity, and more. More specifically, attendees will learn basic SEO terms, how to use several free SEO tools when selecting the best keywords, how to implement a practical and tactical 15-step process for optimizing site content and building popularity, and how to measure results. 

The instructor is Stephen Woessner, author of The Small Business Owner Handbook to Search Engine Optimization: Increase Your Google Rankings, Double Your Site Traffic…In Just 15 Steps. Guaranteed! Each attendee will receive a complimentary copy of the book.

Leadership development continues in four key areas (1) orienting people to your work unit, (2) understanding your communication behaviors, (3) managing time, and (4) using delegation as a development tool.  We build on the leadership skills learned in the first seminar and focus on maintaining a productive work group.

Ideal for small business owners and managers who want to learn the basics of search engine marketing (often referred to as pay-per-click or PPC advertising). With PPC, business owners and managers can selectively promote their products and services exclusively to very specific audiences. PPC clients can even define a geographic region: local, national, international, or a small section of these, as well as eliminate tire kicker prospects by using “negative keywords”. 

PPC campaigns are powerful because they deliver targeted messages to Internet searchers and a business owner only pays when someone clicks on the ad. Within the PPC industry, Google’s AdWords platform is the leader and delivers measurable results for clients. 

This is a practical and tactical workshop that provides attendees with the knowledge they need to be able to create and manage their own Google AdWords campaigns. More specifically, participants will learn basic pay-per-click terminology, how to create a Google AdWords account step-by-step, how to create a Google AdWords campaign step-by-step, and how to use measure return on investment while refining future campaigns.

Managers can learn the strategies, skills, and motivations for negotiating win-win outcomes.  The two-day program will help managers efficiently reach satisfying agreements for both parties in any negotiation and apply the concepts to both everyday situations including specialized contract and conflict situations.  “Negotiation Skills” also qualifies as an elective for the Supervisory Management Certificate program.

Each of us needs to have a conversation with someone that we will find difficult. Whether this difficult conversation involves saying “no” to your boss, giving constructive feedback to a co-worker, or conducting a performance review with a wayward direct report, such conversations are filled with stress and anxiety. During this highly interactive workshop, you will learn models, tools, and techniques for approaching your difficult conversations with confidence and composure. You will learn how to: 1) discuss why we engage in self-defeating and self-destructive behaviors during difficult conversations, 2) create safety for yourself and others in the midst of a difficult conversation, 3) describe the two mindsets that drive our beliefs, thinking, and behaviors, 4) demonstrate an integrative model for conducting a difficult conversation, and much more.

This course is taught by a certified eBay instructor. Participants will learn the basics of selling on eBay, including the following topics: safety, creating an account, creating titles and descriptions, determining pricing, shipping, returns, photography, PayPal, collecting payments, selling strategies, following up after the sale, and general eBay navigation. Optional: a copy of The Basics of Selling on eBay can be purchased for $20 when you arrive in the classroom.

 In this program you will learn QuickBooks™ basic features.  Topics include: entering transactions, producing invoices and checks, setting up vendors, customers, jobs and items, reconciling bank and credit card statements, and producing financial statements. This program is best suited for people who want to start using QuickBooks™ 2009 or have recently started using QuickBooks™ 2009.

As a manager, you are under pressure to improve your personal efficiency and effectiveness.  By enhancing your personal performance and improving the management of your individual responsibilities, you will become a more effective manager.  The concepts and skills taught are relevant to all managers regardless of your business setting.

Do you have lots of “stuff” you would like to sell? Are you looking for a way to dramatically grow your eBay sales? Have you considered opening an online eBay Store, but are not sure how it all works?  Join certified eBay University Instructor Jack Waddick for this fun and informative eBay Stores class. Besides explaining the many benefits of having an online eBay Store, Jack will show you step-by-step how to open and fine-tune your store for maximum results. With over 3,000 successful eBay transactions, Jack will share tips, tools, and strategies for marketing to the millions of buyers on eBay. Optional: a copy of The eBay Stores Workbook can be purchased for $20 when you arrive in the classroom.

• What is performance appraisal?
• Sources of performance data available

• Communicating clear, specific expectations
• Importance of Ensuring Rater Accuracy

Critical Skills in the Coaching Process

• How coaching differs from supervising
• Giving feedback constructively

Conducting Coaching Conversations

• Mastering coaching techniques

Communicating clear, specific expectations to your people is critical for operational effectiveness.  Giving feedback during day-to-day coaching sessions as well as during formal performance reviews is an essential skill. We discuss why there is resistance to performance assessment, how to establish job expectations, and how to conduct productive coaching sessions.